HYDROTECH Full Home Filtration (“HYDROTECH”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. What Information We Collect
We may collect personal information including:

• Full name

• Residential or installation address

• Email address

• Phone number

• Payment details

• Water usage or property information relevant to installation

• Service history and maintenance records

• Any other information you provide when contacting us

We may also collect website usage data such as IP addresses, browser type, and pages visited through cookies or analytics tools.
2. How We Collect Your Information
We collect personal information when you:

• Submit a contact form on our website

• Request a quote or consultation

• Book an installation or service

• Enrol in a maintenance plan

• Communicate with us via phone, email, or text

• Interact with our website

Where possible, we collect information directly from you.
3. Why We Collect Your Information
We collect and use your personal information to:

• Provide quotes, products, and installation services

• Process payments

• Schedule installations and maintenance

• Communicate about your system

• Improve our services

• Comply with legal and regulatory obligations

We may also use your contact details to send service reminders, maintenance notifications, or relevant updates. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We do not sell or rent your personal information.
We may share your information with:

• Licensed plumbers or contractors engaged for installation

• Payment processors

• Suppliers or manufacturers for warranty purposes

• IT and hosting providers

• Government authorities where required by law

All third parties are required to handle your information securely and in accordance with privacy laws.
5. Data Security
HYDROTECH takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
These measures may include:

• Secure digital storage systems

• Password-protected devices

• Restricted access to sensitive information

• Secure payment processing platforms

However, no method of electronic transmission or storage is completely secure.
6. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand visitor behaviour.
You can disable cookies in your browser settings, although some website features may not function correctly.
7. Access & Correction
You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.
8. Complaints
If you believe we have breached your privacy rights, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us on our contact form on our website.